Mark Zuckerberg believes we should be “coming together not just as cities or nations, but also as a global community.” That’s why Facebook’s latest feature feels a bit confusing. Facebook has added nearly 200 flags to its Profile Frames feature,…

 Facebook today announced it has begun testing ad breaks that interrupt on-demand video, using a small set of partners who will earn a 55 percent ad revenue share while Facebook keeps 45 percent. That could change the way creators make video…

 SocialRank co-founder Alex Taub classifies most brand interactions on social media into two broad categories. They’re either broadcasting to all of their followers or, if they’re communicating individually, it’s usually in a reactive way, like responding to a complaint. With…

 A new mobile app called Tap, launching today, introduces a different way to read stories on your phone: as text message-like chats. The app is the latest from Wattpad, a social publishing platform for authors whose community now includes over 45 million readers worldwide,…

 Twitter this morning is launching a new customer service feature for businesses using its service, which will allow agents to respond to direct messages using custom profiles. That is, their names and profile pictures will display when they are engaged in…